How to Handle a Burst Pipe: A Step-by-Step Emergency Plan
A burst pipe can quickly turn from a minor annoyance into a major home disaster. In fact, according to the Insurance Information Institute, water damage and freezing account for nearly 1 in 5 homeowners insurance claims each year.
Whether caused by extreme cold, aging plumbing, or accidental damage, knowing how to respond can make all the difference in minimizing damage to your home. In this guide, we'll walk you through a step-by-step emergency plan so you can take action calmly and effectively if a pipe bursts.
Step 1: Turn Off the Water Supply
Why: Stopping the flow of water is the first—and most crucial—step to preventing further damage.
What to do:
- Locate your home’s main water shutoff valve—often found in the basement, crawl space, utility room, or near the water meter.
- Turn the valve clockwise (right) to shut off the water. If you live in an apartment or condo, contact building management immediately if you cannot access the shutoff.
Step 2: Drain Remaining Water From the Pipes
Why: Draining the pipes helps relieve pressure and reduces the amount of water escaping from the burst.
What to do:
- Open all cold-water faucets in your sinks and tubs to drain remaining water.
- Flush each toilet once to empty the tank and bowl.
- Leave faucets open to continue draining the system.
Step 3: Turn Off Electricity (If Needed)
Why: If water from the burst pipe is near electrical appliances, outlets, or your electrical panel, shutting off power prevents shock hazards and fire risks.
What to do:
- Locate your main electrical panel and turn off power to the affected area.
- If you are unsure or it feels unsafe to approach, wait for a professional or emergency services.
Step 4: Call a Professional Plumber
Why: Burst pipes require expert repair. Even a small crack can cause thousands of dollars in damage if not properly fixed.
What to do:
- Call a licensed plumber immediately—MasterCraft Plumbers offers 24/7 emergency services and can dispatch a team to your home quickly.
- Provide details about the pipe location and the current water and electrical status.
- While waiting for the plumber, monitor the situation but avoid entering water-damaged areas where electrical hazards may exist.
Step 5: Document the Damage for Insurance Claims
Why: Clear documentation helps streamline the claims process and ensures you receive fair compensation for repairs.
What to do:
- Take photos and videos of the affected areas—including ceilings, walls, floors, and any damaged belongings.
- Save receipts for emergency repairs or temporary accommodations.
- Contact your homeowners insurance company as soon as possible to begin the claims process.
Final Tips to Prevent Future Burst Pipes
While handling a burst pipe effectively is key, prevention is always the best strategy:
- Insulate exposed pipes, especially in unheated areas.
- Keep home temperatures above 55°F in winter—even when away.
- Perform annual plumbing inspections.
- Replace aging pipes before problems occur.
Call MasterCraft Plumbers
Experiencing a plumbing emergency? Don’t panic—call MasterCraft Plumbers. Our licensed, professional team offers 24/7 emergency response and will help you take the right steps to protect your home and repair the damage fast.
